Delete your Sparkia account
In the game (instant)
- Log in to Sparkia.
- Open MENU > Settings.
- Under Account, tap DELETE.
- Type your password and tap DELETE FOREVER.
Your account is deleted straight away and you're logged out.
Without the game (by email)
If you can't log in or no longer have the game, email sparkiagame@gmail.com from the email address on your account, with the subject "Delete my account" and your username. We'll delete it within 30 days and reply when it's done.
What gets deleted
Your username, email address and password; your items, Sparks (including Sparks you bought), progress, levels, skills, quests and achievements; your friends list, block list, saved settings and remembered logins. Realms you owned become unclaimed. Removal from our backups follows within 14 days.
What we keep, and for how long
- Purchase and Sparks transaction records (order numbers, products, dates): up to 7 years, because the law requires financial records.
- Moderation records (bans and reports): kept so bans can't be avoided with a new account.
- Your username: kept on a list so nobody else can take it and pretend to be you.
- Server logs (which can include chat): deleted automatically within 90 days.
Deleting your account can't be undone. See the Privacy Policy for more.
